Privacy policy

Nuvrana Privacy Policy

Effective date: October 26, 2025

Introduction

Nuvrana (“Nuvrana,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy (“Policy”).

This Policy describes the types of information we collect, how we use it, with whom we share it, and the choices you have when you:

  • visit, purchase from, register with, download from, access, or use our websites, mobile applications, blogs, social media pages, emails, or other online services that link to this Policy (collectively, the “Services”), or

  • interact with us offline (e.g., customer service).

This Policy does not apply to any website or service that has a separate privacy policy.

Contact: support@nuvrana.com
 Mailing Address: [Insert company legal name and mailing address here]

 

 

Your Personal Information & How We Use It

We collect, use, and store your personal information to provide and improve our Services, process orders, personalize your experience, communicate with you, ensure security, comply with law, and operate our business. We treat your information confidentially and process it in accordance with this Policy.

 

 

Information We Collect

1) Information You Provide

  • Account & Profile: name, email, password, phone number, billing/shipping address.

  • Orders & Payments: products purchased, order details, payment method details (processed by our payment processors). We do not store full credit card numbers or security codes on our systems.

  • Customer Support: messages, call recordings (with notice), and other communications.

  • Promotions/Surveys: information you submit for giveaways, surveys, or marketing programs.

2) Information Collected Automatically

When you use the Services, we and our partners may automatically collect:

  • Device/Usage Data: IP address, browser type, device identifiers, operating system, referring/exit pages, timestamps, pages viewed, links clicked, approximate location (derived from IP).

  • Cookies & Similar Technologies: cookies, pixel tags, SDKs, local storage, and similar tools (see Cookies & Standard Web Practices below).

3) Information from Third Parties

We may receive information from:

  • Advertising & Analytics Partners (e.g., Meta, Google)

  • Payment & Fraud Vendors

  • Fulfillment & Logistics Providers

  • Data Enrichment / Address Validation Services

  • Mobile carriers or device makers (when needed to enable features you use)

 

 

How We Use Information

We use information (including personal information) to:

  • Provide the Services: process orders, payments, shipping, returns, and account functions; maintain carts; verify and secure transactions.

  • Personalize & Improve: customize content and recommendations; remember preferences; evaluate features and performance.

  • Marketing & Communications: send you product updates, promotions, cart reminders, and newsletters (you can opt out at any time).

  • Measurement & Analytics: measure traffic, usage, campaign performance, and email effectiveness.

  • Rewards/Programs: operate loyalty or recognition programs you choose to join.

  • Surveys & Research: solicit feedback and conduct research to improve our products and Services.

  • Security & Fraud Prevention: detect, investigate, and help prevent fraud, unauthorized access, and other unlawful activity.

  • Compliance & Enforcement: comply with laws, standards (e.g., PCI DSS), contracts, and our policies.

  • Business Operations: accounting, auditing, billing, reconciliation, collections, and general administration.

  • Other Purposes: as disclosed at the time of collection or with your consent.

We may aggregate or de-identify data so it no longer identifies you and use it for any lawful purpose.

Location Data: Some features may require access to precise location. You will be asked to allow/deny such access on your device.

 

 

Targeted Advertising & Analytics

Third parties (advertisers, ad networks, analytics providers) may use cookies, pixels, and similar technologies to collect information about your online activities over time and across sites/apps to provide interest-based advertising and measurement. We do not control third-party tools. See Opt-Out Policy and Cookies & Standard Web Practices for choices.

 

 

Opt-Out Policy

You can opt out of marketing communications from us by:

  • clicking Unsubscribe in our emails, or

  • emailing support@nuvrana.com with the subject “Unsubscribe”.

We will continue to send transactional messages (e.g., order and shipping updates).

For interest-based ads, you can also use:

  • NAI: https://optout.networkadvertising.org/

  • DAA: https://optout.aboutads.info/

  • YourAdChoices mobile: enable “Limit Ad Tracking” (iOS) or “Opt out of Ads Personalization” (Android).

 

 

Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact support@nuvrana.com and we will delete it.

 

 

How We Share Information

We may share information with:

  • Service Providers/Vendors: payment processing, fraud prevention, analytics, hosting, logistics, customer support, marketing, survey distribution, and IT/security. They may access personal information only to perform services for us and must protect it.

  • Business Partners/Co-Sponsors: when we jointly offer products, services, promotions, or when their products appear on our Services. Their use is governed by their privacy policies.

  • Legal/Compliance: to comply with law, respond to lawful requests (e.g., subpoenas), protect rights, safety, and security, or investigate fraud/illegal activity.

  • Corporate Transactions: in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale or transfer of assets.

  • Aggregated/De-Identified Data: for analytics, research, and other lawful purposes.

Text Messaging Data: We do not disclose text-message originator opt-in data or consent information to third parties, except to comply with law or lawful requests.

 

 

Cookies & Standard Web Practices

  • Cookies: Small files stored on your device to enable core features (e.g., cart, login), remember preferences, and measure performance. Blocking cookies may break some features.

  • Pixels/Tags/SDKs: Used to see if emails are opened or pages are visited, and to measure ads and site usage.

  • Secure Transmission: We use industry-standard encryption (e.g., TLS/SSL) for sensitive data in transit.

  • Web Usage Tracking: We compile usage reports to improve the Services; reports are aggregated.

  • Analytics: Tools from third parties (e.g., Google Analytics) collect usage data to help us analyze and improve the Services.

You can manage cookies in your browser settings. Some browsers offer Global Privacy Control (GPC) signals; where legally required, we will treat them as opt-out requests.

 

 

Your Privacy Rights (U.S. State Laws)

Depending on your state (e.g., CA, CO, CT, UT, VA), you may have rights to:

  • Access/Know the categories and specific pieces of personal information we collected about you.

  • Delete certain personal information.

  • Correct inaccuracies in your personal information.

  • Opt-Out of targeted advertising, certain profiling, and (where applicable) sale or sharing of personal information.

  • Limit Use/Disclosure of Sensitive Personal Information (where applicable).

To exercise rights, email support@nuvrana.com with the subject “Privacy Rights” and include your name, email, and the request type. We will verify your request and respond as required by law. You may designate an authorized agent to submit a request on your behalf.

We do not retain full payment credentials; processors may retain limited data per PCI DSS and legal requirements.

 

 

Information Accuracy & Access

To review, update, or correct your information, log in to your account (if available) or contact support@nuvrana.com. We may take steps to verify your identity before fulfilling your request.

 

 

Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no method of transmission or storage is 100% secure. If you suspect unauthorized access to your account, contact support@nuvrana.com immediately.

 

 

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal and accounting obligations, resolve disputes, enforce agreements, and meet our records-retention requirements.

 

 

Mobile Terms of Service (SMS)

The Nuvrana mobile messaging service (the “Service”) is operated by Nuvrana. By consenting, you agree to receive recurring SMS/text messages from and on behalf of Nuvrana to the mobile number you provide. Messages may be sent via an autodialer. Consent is not a condition of purchase.

  • Types of messages: service/transactional (e.g., order updates) and promotional (e.g., offers, cart reminders).

  • Fees: Message/data rates may apply. Frequency varies.

  • Opt-Out: Text STOP to any message from Nuvrana or email support@nuvrana.com. You will receive a one-time confirmation text.

  • Help: Reply HELP or email support@nuvrana.com.

  • Carrier Liability: Carriers are not liable for delayed or undelivered messages.

  • Number Changes: If you change your number, you must re-enroll with the new number.

  • Short Codes/Numbers: We may change our short code or number and will notify you of changes.

 

 

Privacy at Other Websites/Apps

Links to third-party sites/apps are provided for convenience. Their privacy practices are governed by their own policies. We encourage you to review them.

 

 

Updates to This Policy

We may update this Policy from time to time. If we make material changes, we will post the updated Policy on the Services and update the “Effective date” above. Your continued use of the Services after the changes becomes effective means you accept the updated Policy.

 

 

Accessibility Statement

We are committed to making our Privacy Policy accessible to everyone. To request this Policy in an alternative format, email support@nuvrana.com.
 For more information, please see our Accessibility Statement: [Insert link to your Accessibility Statement].

 

 

How to Contact Us

If you have any questions about this Policy or our privacy practices, contact us at:
 support@nuvrana.com
 Mailing Address: London: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

 

 

Quick Implementation Notes (for your devs/legal):

  • Add footer links: Privacy Policy, Terms of Service, Refund Policy, Shipping Policy, Accessibility, Do Not Sell/Share My Personal Information (if you choose to offer a self-serve request page).

  • If you want a self-serve privacy request form, set a page like: /privacy-request and route submissions to support@nuvrana.com.

  • Ensure your cookie banner allows Manage Preferences (accept/decline marketing cookies).